Return Policy

We work with trusted suppliers to deliver quality products at competitive prices. Orders are processed within 1 business day and shipped within the United Kingdom. Delivery times may vary depending on location and logistics partners.

If you experience any issues with your order, our support team is available to assist.

Returns & Refunds

We do not accept returns for change of mind.
Returns and resolutions are applicable only in cases where the item arrives damaged, faulty, or incorrect.

Eligibility

A return or replacement may be considered if:

  • The item arrives damaged during delivery

  • The item is faulty upon arrival

  • An incorrect item was delivered

All issues must be reported within 48 hours of delivery.

How to Report an Issue

Please contact us at help@bestlyshop.com and include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item and its packaging

Our team will review the case before confirming the next steps.

Review & Resolution Process

  • Each case is reviewed individually

  • The review process may take 1 to 3 business days

  • Once approved, a replacement or refund will be arranged where applicable

Resolution times may vary depending on the nature of the issue.

Refunds

  • Refunds are issued only after the case has been reviewed and approved

  • Once approved, refunds are processed on the next business day

  • Refunds are made to the original payment method used for the purchase

Exchanges & Return Shipping Costs

We do not offer direct exchanges.

If a return or replacement is approved due to a reported issue, return shipping costs are the customer’s responsibility, unless otherwise stated. Once the returned item has been received and reviewed, a replacement or refund will be arranged where applicable.

International Returns

We currently deliver and handle returns only within the United Kingdom.

If you have any questions or need assistance, please Contact Us, and our support team will be happy to help.