We work with trusted suppliers to deliver high-quality products at fair prices. Orders are processed within 1–2 business days and shipped across the UK. Standard delivery usually takes 5–10 business days, depending on your location. For any issues with your order, our support team is here to assist you.

Returns & Refunds

We want you to be completely satisfied with your purchase. If not, you are entitled to a straightforward return policy under UK consumer law:

• Eligibility: Items can be returned within 30 days from the delivery date.

• Condition: Products must be unused, in their original packaging, and in the same condition as received.

• Exceptions: Sale items, gift cards, and customised/personalised products are non-refundable unless faulty.

How to Request a Refund

• Contact us at bestlyshopfy@gmail.com with your order number and reason for return.

• Our team will provide clear return instructions and the return address.

• Items must be securely packed, including all original accessories, manuals, and documentation.

Refunds

• Refunds are processed within 3–7 working days after we receive and inspect the item.

• They will be issued to your original payment method (e.g., credit/debit card, PayPal).

• Original delivery costs are non-refundable. Return postage is the customer’s responsibility unless the item is defective or damaged.

Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the replacement product.

Damaged or Faulty Items

If you receive an item that is faulty, damaged, or not as described, email us immediately at help.bestlyshop@gmail.com with your order number and photos. We will arrange a free return and issue either a refund or replacement, in line with UK consumer rights.

International Returns

Currently, we only deliver and accept returns within the United Kingdom.

 If you have any further questions, please don't hesitate to Contact Us.