Shipping Policy

We are committed to delivering your orders efficiently and transparently across the United Kingdom. This Shipping Policy explains how orders are processed, shipped, and delivered.

Shipping Area

  • We currently ship only within the United Kingdom

  • International shipping is not available at this time

Shipping Method

  • Standard Shipping (Free)

  • Estimated delivery time: 7–14 business days

Shipping is provided free of charge on all orders.

Order Processing

  • Orders are processed within 1 business day

  • Once processing is completed, orders are prepared for dispatch

  • Orders cannot be changed or cancelled after processing has begun

Delivery Timeframes

  • Delivery times are estimates and may vary depending on location, courier operations, and external factors

  • Delivery timeframes are not guaranteed

Tracking Information

  • Once your order has been dispatched, you will receive a confirmation email with tracking details

  • Tracking updates may take some time to appear, depending on the courier

Incorrect Address

  • Customers are responsible for providing a complete and accurate delivery address

  • We are not responsible for delays or delivery issues caused by incorrect or incomplete address information

Lost, Missing, or Damaged Items

If your order arrives damaged or with missing items, please contact us within 48 hours of delivery and include:

  • Your order number

  • Clear photos of the item and its packaging

Each case will be reviewed individually, and we will assist you accordingly.

Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays may occur due to factors beyond our control, such as courier delays, high demand, weather conditions, or public holidays.

Contact

If you have any questions regarding shipping, please Contact Us, and our support team will be happy to assist.