FAQs
What products do you offer?
We offer a carefully curated selection of products across multiple categories, including home & comfort, electronics, lifestyle, fashion, kids & pets, and everyday essentials. Our focus is on practical, modern, and good-value items designed to make daily life easier and more enjoyable.
Do you offer international shipping?
No. At the moment, we only deliver within the United Kingdom.
What is your return policy?
We do not offer returns for change of mind. However, if your order arrives damaged or with a fault, please contact our support team within 48 hours of delivery. We will review the issue and assist you with a replacement or appropriate solution.
Contact page
Return Police
Do you offer product warranties?
Our products do not come with an extended warranty. However, if your item arrives damaged or defective, please contact our support team within 48 hours of delivery. We will review the case and assist you with a replacement or solution where applicable.
Have more Questions?
How Do I Change Or Cancel My Order?
Orders are processed within 1 business day. If you contact us within this processing period to request a change or cancellation, and receive confirmation from our support team by email, your request will be accommodated. Once processing has been completed, changes or cancellations may no longer be possible.
My Shipment Was Damaged, What Can I Do?
If your order arrives damaged, please contact our support team within 48 hours of delivery and include clear photos of the item and packaging. We will review the case and assist you with an appropriate solution.
- help@bestlyshop.com
- Contact
Gear Was Missing From My Order, What Can I Do?
If there is an item missing from your order, please contact our support team within 48 hours of delivery. After verification, we will ship the item immediately.
Where Is My Package?
Once your order is shipped, you will receive a tracking number by email. Please allow some time for tracking updates to appear. If you believe your package is delayed beyond the expected timeframe, contact our support team for assistance.
Can I Mark An Order As A Gift?
At the moment, we do not offer gift wrapping or gift message services.
How Do I Start A Return?
We do not accept returns for change of mind. If your item arrives damaged or faulty, please contact our support team within 48 hours of delivery so we can review the issue and assist you.
How Can I Exchange A Product?
We do not offer direct product exchanges. If your item arrives damaged or faulty, please contact our support team within 48 hours of delivery and we will review the case.
How Long Does It Take For A Return To Process?
For cases related to items damaged during delivery or shipping, the return or resolution process begins after the issue has been reviewed and approved. The review process may take between 1 to 3 business days, after which the resolution is typically processed within a few additional business days. Processing times may vary depending on the case.
Can You Add Discounts To Outlet Items?
Items on sale are already offered at the best price available. However, we may occasionally offer discount codes through our official social media channels or promotional campaigns.
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